Jaap Hatenboer



University Medical Center Groningen, The Netherlands

Bio Data

Jaap Hatenboer (Dutch, born 5 may 1959) studied mechanical engineering, aviation technology, IT and business science.
After a 15 year career at the Royal Netherlands Air Force Jaap switched in 1998 to an EMS senior management position.
The ambulance sector (EMS) in the Netherlands was going through a period of rapid professionalising. This meant working on organizational change and also on the way the ambulance sector was perceived and financed.
UMCG Ambulancezorg, part of the University Medical Center Groningen, is now a leading Dutch ambulance provider. The organization has developed expertise in acute healthcare, mobility, human resource management, business process redesign and operational leadership (and more).
Jaap is within the organization primarily responsible for Strategy and Innovation. He recently worked on the introduction of an ambulance helicopter for the Frisian islands, zero emission vehicles, connected vehicles, autopilot systems, robotics, telehealth capabilities etc. Ambulance care as a sector is quickly adapting to both a higher intensity and a broader scope of (technology and healthcare) change.
Our main goal in Unmanned Aerial Systems is to better understand the added value of unmanned aviation for the EMS system. We also expect that eVTOL manned ambulances will quickly follow in the footsteps of unmanned aviation (Uber Elevate summit 2018).
Our approach is “Learning by Doing” and “Go with the flow”. So, don’t fight the system, but work with it!


One of the most challenging acute healthcare pathways is the Out of Hospital Cardiac Arrest pathway (OHCA). This pathway is best illustrated by the chain of survival that starts with the onset of a cardiac arrest. From that moment on response times are essential. Getting information is the first time critical item and then resuscitation by first responders is the second one. With modern first responder systems like the national HartslagNu system in the Netherlands we have measurably improved patient outcome.

Our biggest remaining challenge is to get the Automatic External Defibrillator (AED) as quickly as possible on location. We now rely on volunteers to pick up an AED from a public location and bring it to the patient, but this is not an optimal solution for rural areas and also not for places where AED’s are difficult to find.

We want to improve the AED availability by using robotics (for instance Boston Dynamics Mini Spot as an “AED” St Bernard dog) and using RPAS/UAS solutions. Our goal is to create a national hybrid ground / air network that should be able to deliver an AED within 6 minutes (preferably sooner) at any location in the Netherlands. Ideally it would operate 24/7 and in all weather conditions.

The Roadmap to get there will be long and winding. We think we need to push regulation, technology and UTM to their limits in order to realize a national 24/7 all-weather AED network. We also envision that our roadmap will encompass many stepping stones that are both necessary and also valuable for other (standard) scenario’s. Therefore we expect the AED roadmap to be “long” and “winding”.

We are participating in this conference to find out if there are more organizations working on this topic and, if possible, join forces.

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